As the situation with the coronavirus disease 2019 (COVID-19) evolves, we are introducing several measures to help keep our patients and staff safe.
During these times of challenge, we are committed to providing our patients with continuing care and ensuring that all treatment is in accordance with the Australian Dental Association and government guidelines.
Please bear in mind that the guidelines are constantly evolving and we will be making changes to adhere to these.
The safety of our patients, staff and the wider community is of utmost importance and accordingly, a number of changes have been made at the practice which you will be made aware of.
We thank you for your continued support in these uncertain times and the calm and supportive manner with which you have been working with us.
At Somerset Dental Care, the health and safety of our patients and staff is our highest priority.
Our usual high standards of hygiene are being intensified to coincide with the COVID-19 virus precautions.
These intensified measures include:
- Standard infection control procedures.
- Staff wearing personal protective equipment such as standard level 2 surgical masks, protective eyewear and gloves.
- Strengthening our cleaning procedures, including actively promoting the regular use of antibacterial hand sanitiser and surface wipes.
- Staggering appointments to allow for social distancing.
- Reminding our staff of personal hygiene measures and our Infectious Diseases Policy.
We respectfully request all patients and staff deemed high-risk to the coronavirus disease, please do not come into the clinic, and follow the government’s health advice.
Please reschedule your appointment if the following applies to you:
- Have returned from overseas in the past 14 days.
- Have had recent contact with another person with a confirmed case of COVID-19.
- Have any flu-like symptoms, including a cough, fever, shortness of breath or sore throat.
If any of these apply to you, then you must be in isolation at home for 14 days.
At Somerset Dental Care, we understand that your oral health is important and we will continue to provide the best care we possibly can while abiding by all health protocols.
In the event that all non-essential treatment must cease, emergency dental treatment will only continue to be offered, as emergencies must be dealt with.
Our dental services via Skype and Zoom Video Conferencing:
If our clinic has to close under government policies, then Somerset Dental Care will continue to provide patients with dental consultation through the means of online video services. Our team will use Skype calls and Zoom conferencing to provide online consultations.
If you would like more information, or to request an online consultation, please call us on 1300 707 046 or contact us online.